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I thought the class went very well. John hit a bunch of key points that needed to be hit. As someone who has been on the other side as a patient in that situation everything, he talked about on how to handle a situation and how to talk to someone is was important. I also like the fact he stressed that you can always get someone to the scene that could help reach out to the patient and help calm and talk to the patient. In my experience that helped a lot. Overall class was great.a